Shipping Policy

Shipping Policy

Shipping
Our products are shipped within 2-3 Days using the following carriers: Delhivery.com. To return your product, you should mail your product to: Prakruthi Nutritional Pvt Ltd. #126/2,  Chellikere, Kalyan Nagar, Bengaluru, Karnataka 560043. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over INR 1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund request should be processed within 2 days of receiving the product and money will be refunded within 30 Days after refund is approved from the backend. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 working days.

Exchanges (if applicable)
We only replace products if they are defective or damaged during transit. If you need to exchange it for the same product or add the value of the refund to the new purchase, send us an email at info@prakruthihealth.com and send your item to: Prakruthi Nutritional Pvt Ltd. #126/2,  Chellikere, Kalyan Nagar, Bengaluru, Karnataka 560043